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AI & MLOps · RetailAICloudDevOps

Operationalizing AI/ML at Scale for a Global Retail Enterprise

A production MLOps platform on AWS that took model deployment from weeks to under two hours and cut production model failures by 65%.

< 2 hours

Model deployment time (from weeks)

65%

Fewer production model failures

Self-serve

Deployment for data science teams

Project overview

The customer, an American multinational retail company, had developed multiple machine learning models for demand forecasting, customer behavior analysis and dynamic pricing.

Challenges

While the data science teams were successful in building models in isolated environments, the enterprise faced key challenges:

  • Lack of standardized pipelines to deploy and monitor ML models in production.
  • Manual handoff between data science and DevOps teams caused delays and operational inefficiencies.
  • Difficulty in retraining models using fresh data and scaling across business units.
  • No unified observability or governance mechanism to ensure ML model performance in production.

Proposed solution & architecture

Unified Technologies partnered with the client to deliver a production-grade MLOps platform that would bridge the gap between data science and operations.

Automated Model Deployment Pipelines

  • Built end-to-end CI/CD pipelines using GitLab CI and Terraform to automate model packaging, testing and deployment into AWS SageMaker endpoints and Amazon EKS-based APIs.
  • Integrated infrastructure as code to manage SageMaker instances, model artifacts and endpoint configuration.

Feature Store & Data Management

  • Implemented a centralized feature store using Amazon S3 and AWS Glue Catalog to standardize feature engineering across teams.
  • Ensured data lineage, versioning and reproducibility of features used in model training.

Model Monitoring & Drift Detection

  • Integrated CloudWatch and custom Lambda functions for real-time model performance tracking and data drift alerts.
  • Used SageMaker Model Monitor to detect bias, latency issues and stale data in production endpoints.

Model Retraining Automation

  • Designed a retraining workflow using AWS Step Functions that periodically retrains models based on performance metrics and incoming data.
  • Enabled rollback to previous model versions using automated canary deployments and a blue/green strategy.

Architecture

MLOps lifecycle from code repository and CI/CD pipeline through build, infrastructure as code and feature store to model training, deployment and monitoring

Key enhancements

  • Reduced ML model deployment time from weeks to under 2 hours.
  • Decreased model failure rate in production by 65% through continuous monitoring and observability.
  • Enabled self-service model deployment for data scientists without DevOps bottlenecks.
  • Improved cross-team collaboration by establishing a single MLOps platform with auditable and reproducible processes.

Technologies used

AWS SageMakerAmazon EKSGitLab CITerraformAmazon S3AWS Glue CatalogAWS Step FunctionsCloudWatchAWS Lambda

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